W:Yes,I’m the sales manager.Can I help you?

M:Right.Well,I phoned two days ago to say I hadn’t received my order and I’m ringing again to say it still hasn’t arrived.

W:Can I just take your name,please?

M:Yes,it’s Frank Edward.

W:Ah,Mr.Edward.I think there’s been a problem with that order.

M:What kind of problem?

W:You see,part of the order didn’t arrive here at the storehouse.So we couldn’t send it out until we’d received everything from the supplier.

M:Well,surely that was not my problem.I placed this order weeks ago.

W:Yeah,I’m sorry about this,Mr.Edward.But we’ll do everything we can to send this out to you today.

M:Right,please do.I am badly in need of it.

Text 7

W:Mmm,there’s a wonderful smell of fresh coffee in the air.

M:Oh,welcome!This is the Festo coffee.It’s the best in the world,and you can only get it here.

W:And,where is here?

M:The Festo Island.

W:Festo Island?So that’s where we are.Goodness,we really have gone off course.

M:Where are you heading?

W:We set off at Cape Island and we’re supposed to be sailing toward Dennis Island,but we got lost when our GPS broke.

M:Oh,you don’t have to worry about that.My brother fixes things.I’m sure he can help.Let me take it for you,and if you can come back at four o’clock,it will be ready,hopefully.

W:Brilliant,and while I’m here,can I buy some of those coffee beans?

Text 8

W:Hey,Alexis.Great to see you!Ready for a bit of skating?

M:Yeah,but I haven’t been skating for ages,Martha.

W:Me neither,but I’m a natural when it comes to sports.So,what’s in your bag?

M:A few things—a hat,gloves,a jacket,the usual skating safety equipment.

W:We’re only going around the park.

M:Well,you never know.

W:I don’t bother with hats and gloves or that sort of things.I find it gets in the way.

M:Don’t you worry about getting hurt?

W:No,I love adventures.Just the other day,I went climbing on this climbing wall,and I didn’t even use safety equipment.If I get hurt,I just ignore the pain.

M:Well,I am not that brave.

W:Hey,come on.Let’s get going.

M:Wait a second.I need to get my equipment on.

Text 9

M:Hello,Claudia.Do you remember me?

W:Of course.Hello,Chris.You look well.

M:It must be eight years since you left school.

W:That’s right.You were four years below me.I was in the same year as your older sister,Stephanie.

M:Yes,you two were very close.

W:Is Stephanie here for the 50-year celebration of our school?