语言点：Be out of sth.用完了

细节题。问题问女士做了什么，答案为：I completed the order form online yesterday，买的是纸，所以选A。

Conversation One

W:Bob,do yoknow who I saw the other day?Old Jake,looking terribly depressed.Did he get pensioned off at last?(19)

M:Yes.They made him retire after 50 years at sea.(19)He is pretty upset about it,but what can yodo?He really is pasted.

W:He is all alone,isn't he?

M:Yes,his wife has been dead for years.(20)They had one daughter,Dories.But she went off to town as soon as she left school.And he hasn't heard from her since.I hear she is making good money as a model。

W:Maybe someone could get in touch with her.Get her to come back for a while to help?

M:I don't suppose she’d come.She never got on with her father.(21)He is bit of a tough character and she is rather selfish.Oh,I expect old Jake will get by.He is healthy at least,comes into a clinic for a check regularly。

W:Are yohis doctor?

M:No,my partner doctor Johnson is.

W:That bad-tempered old thing?

M:Oh,he isn't bad-tempered.He just looks it.He is an excellent doctor,(22)taught me a lot,and he has a very nice family.His wife invites me over there to supper every week.Very pleasant.

W:yes.I teach their daughter Pam at school.She is a bit careless and lazy about her school work,but a bright little thing and very popular with her age group.

Questions 19 to 21 are based on the passage yohave just heard.

19.Why does old Jake look terribly depressed?

20.What do we learn about Jake's wife?

21.What does the man say about Jake's daughter?

22.What does the man say about Jake's doctor?

语言点：pension off sb.付退休金辞退某人〔pension是动词〕pasted过时的get by度过，挺过

He just looks it(bad-tempered).他只是看起来像〔坏脾气〕。

19．B主旨题。对话中两人在讨论Old Jake,looking terribly depressed.原因是he get pensioned off at last〔领了退休金退休了〕。At sea可以从下句话中看出：They made him retire after 50 years at sea.

20．A细节题。答案见划线局部。Pass away“去世〞。21．C细节题。答案见划线局部。Get on(well)with“跟某人相处得好〞。22．B细节题。答案见划线局部。.)get pensioned off at last?Pen

Conversation Two

W:Hello,Mr.Summerfield.How are yotoday?

M:Very well.Thank you,Ms.Green.

W:What can I do for you?

M:Well,unfortunately,there is a problem with the order we received from yoyesterday.It seems we haven not received the right quantity of manuals to support the telephone system.(23)

W:Oh,dear,that's bad news.I'm very sorry to hear that,and yodon't know how many packs are without manuals?

M:No,because we haven't opened every pack.But in several of those that have been opened there are none,no manuals.(23)

W:I'm very sorry about this inconvenience,Mr.Summerfield.We'll send out the manuals this afternoon by express mail entirely at our cost,(24)and the manuals should arrive tomorrow or the day after at the latest.

M:All of them,right?

W:Yes.It may be that some have them already,but we cannot be sure.So the best thing is to send out the manual for every pack.

M:Yes.Yes,I see.That would be great.(25)

W:Please accept our apologies for this mix-up.I assure yowe will do everything possible to find out why the mistake happened.

M:Right.Thanks for your swift action.(25)

W:Not at all.Thank yoand goodbye for now.Do call if there is anything else.

M:All right.Thank you.Goodbye,Ms.Green.

W:Goodbye.

Questions 22 to 25 are based on the passage yohave just heard.